Shipping Rates & Policies

Delivery

Shipping costs of our products in Greece and abroad:

DestinationCarrierShipping ChargeDelivery Time
Greece ( Within Attica ) Hellenic Post Express Mail   6 euros 1 – 2 Days
 Rest of Greece   Hellenic Post Express Mail   10 euros 2 – 3 Days
 Cyprus Hellenic Post Express Mail ( SPM )   20 euros 3 – 5 Days
 European Union  Hellenic Post Express Mail ( SPM )   25 euros3 Days – 2 Week
 Everywhere else ( Zone 3-4 )  Hellenic Post Express Mail ( SPM )    35 euros1 – 2 Weeks

For orders over > 150 euros shipping costs for Greece are free.
The cost for paying on delivery is 5 euros.

When an item leaves our company you receive an e-mail informing you that the product will be delivered on the address you have selected.

Omma Luxurybrand undertakes high standard quality controls in order to ensure that the products reaching the hands of the customers are in an excellent quality condition. In case you notice a defect in the product, send us an email at ommaluxurybrand@gmail.com in order to inform us why you wish to return the item, stating the invoice number and the product’s code. We will do our best to exchange the defective product you returned.

Omma Luxurybrand undertakes very strict controls in order to minimize mistakes. However if you receive an item that you haven’t ordered, send us an email at info@ommaluxurybrand.gr in order to inform us why you wish to return the item, stating the invoice number and the product’s code.

If an ordered item is missing, please contact the company at info@ommaluxurybrand.gr

Omma Luxurybrand ensures the best, time and quality wise, shipment of products to the indicated destination, being well aware that it is important for the customers to receive an item of excellent quality within the expected time frame.

The shipment of the products is undertaken by Hellenic post porta-porta (in Greece) and Hellenic Post SPM for countries abroad. We will inform you via e-mail for the estimated production time of your order.
Usually we required 7-10 days for manufacturing.
In Greece, the products are delivered (1- 2 working days at Attica area) from the date of dispatch, (2 – 3 working days for remote areas), and within (3- 7 working days) for countries abroad Zone 1 (indicative time, not including delays due to customs).

When the products leave from our company, you receive a 2nd e-mail informing you that your order is to be delivered and has a specific invoice number.

As far as Greece is concerned, if you use this invoice number at the Hellenic Post website, you may follow the process of your order.

When the products arrive on the receipt address you will be asked to sign in order to receive.
If the products arrive to the destination and there is no one to receive, then Hellenic Post will make two more efforts to deliver the products to you, within the next working days, leaving a note to contact the assigned representative. You have 5 working days to contact them and set a new appointment. Beyond this time, the product is directly returned to our company. Once the product is returned we will contact you in order to inform you about the choices offered.

The price indicated in the site is the one you will need to pay and includes all legal taxes.